Frequently Asked Questions
Our company’s main area of focus is in the development of custom software solutions for today’s top platforms. What Syberry provides is a client-oriented, full-cycle model of cooperation, suitable even for customers that are without internal IT resources of their own. We start with a detailed analysis of your business idea and goals, software requirements, and the feasibility of the solution that you choose to pursue with us. While making an assessment, we lean on our experience gained through the many other systems which we have developed that can be similar to yours at times. This information is used to provide you with an accurate costing for your project and an estimation of the time it will take to develop your custom solution. We are committed to delivering complete and custom software solutions that truly address our customers’ objectives. We mean business — your business!
What is Syberry?
Syberry is a fast-growing international company created by a group of talented engineers with expansive experience in software development. We are dedicated to quality and building positive relations with our clients based on a customer-oriented approach and reliability as a software development partner.
Are you taking new customers right now?
We are accepting all incoming inquires at this time. Each case will be subject to our close evaluation and consultation. We will accept the job only if we sure that we can get it done on time and in high quality. However, if decide to apply to us anyway, we can always offer you good advice and emergency support for a fully completed project.
How can I be sure in real-time that my project is properly being taken care of?
We employ the most transparent operation scheme around: you can check the job’s status via weekly comprehensive reports, communication with your designated manager, technical meetings, and acceptance of the interim stages. This way we make every effort to keep you informed and satisfied.
How precise is your estimate of my project and do you do it before the project starts or after everything is done?
Normally, we provide a ballpark estimate (in case you have no detailed specifications for the project) or a precise estimate (if you have all the documentation from the start). At the first stage, our estimate is based on our broad experience and reflects all visible and most of the already predicted issues. Our ballpark estimate usually does not differ from the result by more than 20% in either direction.
A precise estimate is to be considered our commercial obligation and you will get a fixed contract price as long as you don’t amend the scope of the work.
Do I own the code and designs of the product?
Certainly you do. As soon as you have received the completed project and the job is paid in full, you become the owner of all deliverables of the project, including the code and design as well. It is a necessary clause of the contract that we offer you to sign.
Do I get a warranty for the results of your work?
Yes. As our valuable customer, you get to take advantage of our complimentary 90-day warranty on all of our work. We can also offer an extended warranty for those of our clients who need additional peace of mind and confidence in their projects.
Do you produce quality software?
Quality is the backbone of Syberry. We never compromise quality for quantity and we always let the customer know the real terms and technological issues as they are discovered.
How do you charge?
We use either a fixed price model or T&M (time and material) basis for the cost. All of our payment schemes are transparent and normally you pay as soon as a particular scope of work is done. You always see exactly what you are paying for.
Do you provide any benefits for regular customers?
Certainly. Our regular customers enjoy price discounts, quiсkier timeframes for starting projects, and on-demand designated engineers for urgent support issues.
Do you do the projects from scratch?
Each project is unique. However, Syberry utilizes tools like open source solutions, libraries, frameworks for cost reduction, and timing for the projects. At the same time, most of our libraries are our in-house groundwork. We always create some parts from scratch to ensure your project is custom and high quality.
Ready to start?
Call us today and get the best offer through the market from Syberry!