CASE STUDY

Online call recording application

Discover how Syberry transformed a client’s vision into a leading call recording solution with over 300,000 users.

Tech stack/tools we used: Java 8, JavaFX, Spring Framework, PostgreSQL, PHP, WordPress, GA, AWS SQS, AWS SES, Skype, Google Meet, Facebook, GoToMeeting, Webex, Zoom, Teams, Viber, WhatsApp, Dropbox, YouTube, Evernote, Google Drive, Gmail, One Drive, Authorize, PayPal, Google cloud speech, IBM Watson, Affectiva

Web Desktop

Our workOnline call recording application

Client

Tech company in the online communication space

A tech company focused on providing exceptional user experience for online call recording. The client partnered with Syberry to enhance their desktop application, aiming to make it a go-to solution for recording calls across various platforms.

Problem

Outdated interface and limited platform integration

The company's existing desktop application for call recording had an outdated interface and lacked integration with multiple communication platforms. This limited its user base and made it less appealing in a competitive market. The client needed to modernize the application to enhance usability, expand its reach, and add advanced features to stay ahead of competitors.

Solution

Comprehensive redesign and feature enhancement

Syberry redesigned the application to enhance usability, integration, and functionality. We revamped the interface for a more intuitive user experience and integrated with messengers like Skype, Teams, Zoom, and WhatsApp. To ensure smooth installation, we obtained MacOS and Windows certificates.

We enabled automatic Zoom meeting recording and integrated cloud storage solutions like OneDrive and Dropbox for easy sharing. Implementing Google Speech-to-Text allowed for easy search and analysis of conversations, while emotion recognition using Affectiva added a layer of empathy to communication. Lastly, we developed customized subscription options to meet various user needs.

Challenge #1

Platform integration

Integrating the system with multiple communication platforms and cloud storage solutions required extensive coordination and testing.

Challenge #2

Data migration

Migrating existing user data and recordings to the new system without any loss or disruption was a complex task that required careful planning and execution.

Key features

Comprehensive communication integration
We integrated the application with a wide range of messengers, allowing users to record calls from their preferred communication platforms seamlessly.
Advanced recording management
Features like automatic Zoom recording, cloud storage integration, and transcription services provided users with advanced tools for managing their recordings.
Emotion recognition
We added emotion recognition capabilities to analyze and understand emotions during calls, enhancing the quality of communication.
Flexible subscription options
We developed customized subscription plans with different permissions and functionalities, catering to the diverse needs of users.