Updating legacy water management software

Client

Established water management business with an ecosystem of custom software

With over 120 years in the market, our client's water management business tests, treats, and controls water quality for thousands of U.S. businesses. They use a custom application ecosystem to streamline operations.

Inspectors use a desktop application to document water meter readings in the field, even offline, and sync the data when they return to the office. Marketing specialists utilize a separate desktop app to generate reports and proposals for prospective customers. On the user side, a web portal allows users to access their water meter readings, monitor water safety, and generate reports, with this data also available via an iOS app. All these applications are integrated to share the same data.

Problem

Refactored desktop application did not pass beta testing

After years of using the system, the client realized it had become outdated, slow, and riddled with critical defects, making it difficult to implement new features. They decided to refactor the system.

However, after several months of development with another vendor, the client was disappointed. Beta testing revealed critical defects and extremely low performance, making the app unusable for inspectors in the field as it slowed down work and lost user data.

The client then turned to Syberry to fix the critical bugs and deploy the application across the organization.